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Authenticator

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Common questions

Find an answer, or send us a message.

How do I add an account?

Turn on two-factor authentication in the service you want to protect. Scan its setup QR code in Authenticator, or enter the setup key manually.

How do I move to a new device?

Use your app's export or backup option before changing devices. Import or restore your accounts, then check that their codes work.

Where do I manage my subscription?

For a website purchase, sign in to your website account. For an App Store or Google Play purchase, use that store's subscription settings.

What should I include in my message?

Tell us your platform and app version, and describe what happened. Do not include passwords, setup keys or verification codes.

Contact support

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Authenticator

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Questions? support@authenticator7.com

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